Frequently asked questions
Q. What is the minimum order that we can place ?
We understand that customers need to place smaller Sample orders in the beginning in order to test market our products. Samples against cost are available on request.
Q. What are your payment terms?
All payment should be made in INR or US dollars, unless otherwise specified in the quotation sent to you. We give the following options for payment:
Full Advance Payment:
This method is most convenient for small orders as it minimizes the bank charges involved in other methods of payment. You may send payment by Check or Bank Draft favoring Surgimill Medical Systems Private Limited to our postal address or simply make the online payment through RTGS or NEFT
For larger orders, we expect that you send 75% value in advance. Balance payment is payable against delivery of documents through your bank. This method involves Bank Charges which are payable by the customer.
Credit Cards/Debit Cards:
We accept small payment only by Credit Cards.
Q. What are your Bank Particulars?
Q. Please give some information on Shipping mode and charges?
Normal mode of shipment are - "Sea Freight" and "Air Freight". However we also use Air Post Parcel, Sea Post Parcel, Courier, etc. upon special requests from customers.
It is your option to ask for prices inclusive of shipping costs or we can send the goods on "Freight To Pay basis".
The shipping charges vary according to the size of shipment, destination and Mode of dispatch. C.I.F. rates are quoted if you inform us the exact quantity, destination and mode of dispatch preferred by you.
Q. How can I get a Quote?
Please "click here" to fill the Request of Quotation Form.
Q. How can I get your Price List / Catalogue?
Please "click here" to fill the Request for Price List Form.
Q. How can I contact Surgimill Support?
You can Contact Surgimill by E-mail, Phone or WhatsApp.
For any reasons, use any of the following methods:
E-Mail : firstname.lastname@example.org